PM directs to reopen 83,741 public complaints filed by people on Portal

ISLAMABAD: Prime Minister Imran Khan has directed to reopen 83,741 partially resolved complaints filed by people on Citizen’s Portal against different institutions and departments to ensure relief to the masses.

According to Prime Minister’s Performance Delivery Unit, all complaints will be reopened and assigned to the officers concerned for necessary action.

According to Prime Minister’s Performance Delivery Unit (PMDU), the concerned officials would be assigned to proceed in these public complaints.

The prime minister has also directed for re-opening of 2,549 complaints in which partial relief was provided. Out of these total complaints, 43,351 pertained to 773 federal government entities which would be re-opened, the PM Office media wing said in a press release on Saturday.

Whereas 40,415 other complaints related to a total of 2,450 provincial institutions/departments would be re-opened. At the federal level, the highest number of complaints 3,181 were received against IESCO which would be re-processed, PMDU said.

While at the provincial level, 1,606 complaints related to Punjab Highway, 412 to PDA in Khyber Pakhtunkhwa, 874 complaints against KSWP in Sindh, and 130 complaints are linked to secondary education in Balochistan.

All steps would be taken to ensure the resolution of public complaints, the press release quoted the PMDU. TF Report

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